Terms & Conditions

Return Policy

Products marked "not returnable" are not returnable. Another helpful indication that a product is not returnable: non-returnable products have an item # that ends in NR. All other products are returnable if we're notified within 5 business days of delivery to the shipping address.

A 20% re-stock fee applies to all returns. Shipping cost to you is non-refundable. Shipping cost back to the factory is the responsibility of the buyer.

Please be careful when ordering. We don't want to have to charge you the 20% re-stock fee to return a product. The fee exists because profit margins are so low in the wholesale business that it's the only way to recover the costs associated with a return and to encourage accurate ordering the first time.

If you're unsure about a product, please order a fabric swatch or a single piece first. If you have any questions about our products, we encourage you to contact us BEFORE you order. We'll be happy to answer any questions you may have.

Let's work together with good communication and hopefully a return won't be necessary.

NOTE: Line item quantities for less than 6 pieces are considered samples and are non-returnable.

Shipping Policy

All products (except fabric swatches and samples) ship by UPS Ground or LTL truck at the discretion of our Shipping department. Fabric swatches and samples ship by USPS (mail).

Lead-Time

The lead-time for every product on this website appears to the right of the "Add to cart" button on the product page. This information is provided as a good faith estimate only. Your actual ship date could be a few business days earlier or later.

After your order ships, you will receive a Ship Notification e-mail with tracking number. Allow 1 - 5 additional business days for delivery.

If at any time you want to check the status of your order, simply contact us.

NOTE: If there's a specific date by which you need delivery, please let us know BEFORE you place your order. We'll be happy to provide you with a firm delivery date we can commit to.

Availability

Inventory is allocated on a "first come, first served" basis. While we do our best to anticipate demand, we do occasionally run out of stock on some products. If we are out of stock on a product you order, we will notify you of the delay by e-mail and let you know when your order can ship. If the revised ship date is not soon enough to meet your needs, you may cancel your order without penalty or obligation.

Change an Order

Orders cannot be changed, only cancelled. The best way to "change" an order you have placed is to cancel the original order and submit a replacement order.

If you need to cancel an order, see below.

Cancel an Order

You may cancel an order for any returnable product without penalty if your cancellation request is received 1 full business day before your order ships.

Non-returnable products are non-cancelable.

To cancel an order, simply e-mail us with your order details.

Accuracy of Content (Text, Photography, Graphics, Colors, Video, etc.)

We've made a good faith effort to accurately portray each product listed on this website with high-quality content (text, photography, graphics, colors, video, etc.) However, we can't guarantee that your computer monitor will display these content elements as they were displayed on our computers when this work was created and determined to be accurate, or that your interpretation of the content will, for you, accurately communicate the meaning we intended. As a result, all content contained on this website is for your reference only.

Your purchase indicates your agreement that under no circumstances, including, but not limited to, negligence, shall Restaurant Table Linens, its subsidiaries, affiliates, officers, agents, partners, or employees be liable for any direct, indirect, incidental, special, or consequential damages that result from your use of the content contained on this website. In no event shall Restaurant Table Linens' total liability to you for all damages, losses, and causes of action exceed the amount paid by you to access this website.

Buyer Certifications and Agreements

Buyer certifies that he/she is the individual stated in the Restaurant Table Linens account used to make purchases from this website.

Buyer certifies that he/she is authorized to make purchases on behalf of the company/organization stated in the Restaurant Table Linens account used to make purchases from this website.

Buyer agrees to a personal guarantee to pay the grand total amount specified at checkout.

Buyer agrees that he/she is responsible for the security and condition of the product(s) ordered from this website after the product(s) are delivered to the shipping address specified by the buyer at checkout.

Buyer agrees to hold Restaurant Table Linens and its subsidiaries, affiliates, officers, agents, partners, and employees harmless from any claim or demand, including reasonable attorneys fees, made in connection with missing or damaged merchandise incurred after delivery to the "shipping address" specified by the buyer at checkout.

Pricing

All pricing on this website is subject to change without notice.