Frequently Asked Questions

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Pricing

Do you offer volume discounts?

Yes. We offer automatic Volume Pricing to reward larger orders with lower prices. Here's how it works:

Our website keeps track of the value of the products in your shopping cart and automatically applies the correct volume discount - no special coupon or discount code required!

Volume Pricing*
If your subtotal is $500 or more … save 5%
If your subtotal is $1,500 or more … save 10%
If your subtotal is $3,000 or more … save 15%

* Shipping and sales tax are excluded from the Volume Pricing calculation.

Do you charge sales tax?

No (unless shipping to the state of Illinois). Unfortunately, tax laws are such that we're required to collect and remit sales tax when shipping to Illinois.

If your company or organization plans to purchase products from us with shipping to Illinois and you believe your purchases should be sales tax free, please contact us BEFORE you purchase. We need to receive government documentation from you. Then, we'll make a simple adjustment to your account to remove sales tax from your purchases.

Do your products ever go on sale?

No. We have an "everyday low prices" pricing model. That means we set prices as low as possible every day and don't have "sales". We believe this pricing model is the most honest way to do business. So when you buy from us, you never have to worry about missing a "sale", because we give you our lowest price upfront, every day.

We do offer automaticVolume Pricing to reward larger orders with lower prices.

Do you match competitor prices?

Nine out of 10 times you will find that our prices (after Volume Pricing is applied) are the lowest you'll find anywhere if you compare "apples to apples" (i.e. the same quality products). The plain truth is there are a lot of poor quality linen products on the market that are not commercial grade. Of course these products will be less expensive - they're made with inferior raw materials and are significantly less durable than the commercial grade products we offer.

Our goal isn't to offer low quality / low cost products. Our goal is to offer high quality / competitively priced products. We think we've done a pretty good job of that. If you believe you've found a lower price on a comparable quality commercial grade product that we offer, contact us.

Ordering & Customer Support

What does RestaurantTableLinens.com do?

We manufacture and distribute high quality, commercial grade linen products for restaurants. We sell these products direct to our restaurant customers through this e-commerce website. We reward larger orders with automaticVolume Pricing. And we support our products with the best customer support in the industry.

What do you mean when you say your products are "commercial grade"?

We mean our products are designed for daily use in a commercial (restaurant) environment. We only use fabrics that are durable and, in the case of Milliken Table Linens, stain resistant. Also, we use sewing techniques (mitering & lock stitching corners and adding bartacks at high stress points) that increase the useful lives of the products we sell.

If you’re using linen products in a restaurant environment, you should buy commercial grade in most cases. Unfortunately, many customers come to us AFTER they’ve invested hundreds (and sometimes thousands) of dollars in low quality/cost linen products from a non-commercial grade supplier. They learn too late that you really do get what you pay for.

What's the best way to learn about your fabrics?

Use the Compare the Fabrics page to compare fabric characteristics for all products in an easy to read chart. All of our fabrics are commercial grade.

How can I be sure I'm ordering the correct size?

If you have any questions about which size to order, contact us BEFORE you order. We'll be happy to help.

How do I purchase your products?

Our products are sold through this e-commerce website. All product details and pricing are posted. Simply navigate to the product you're interested in, select a color/quantity, and click the button that says "Add to cart". Then follow the steps to checkout. We accept MasterCard, Visa, American Express, and Discover.

If you have questions, contact us. We'll be happy to help!

Do you send samples?

For every product on this website, you can either purchase a fabric swatch OR purchase 1 full size piece of the product. This will help you decide if our products are right for you BEFORE you commit to a larger order.

 

Do you make custom sizes?

Yes. We make custom sizes, but only for Milliken Table Linens.

Do you rent table linens?

No. Our products are for purchase only.

We do have quite a few linen rental companies that buy from us. If you're a linen rental company and you're looking for a high quality, commercial grade linen manufacturer, please contact us.

I'm an individual rather than a business. Will you sell to me? Do I need a business license?

Yes. We'll be happy to sell to you. However, the same minimum quantities apply as for our business, non-profit, and government customers.

No. You do not need a business license to purchase from us. Simply place your order on our website the way you would with any online store.

Do you offer customer support by phone?

Our customer support is offered primarily by e-mail and LiveChat and it's the best in the business. This helps us keep a written record of our communications with you and allows us to serve you better. It also helps us keep prices low because it's a very efficient and effective system.

If at any time you believe you're not getting the support you need from us via e-mail or LiveChat, simply ask us to give you a call and we'll be happy to do so.

Shipping

Do you offer free shipping?

No. Our products are sold wholesale with low profit margins, so we have to charge for shipping. If you look at your total cost from us (with Volume Pricing applied), it will usually be lower than our competitors who offer free shipping when you compare the same quality products.

How are your products shipped?

All products (except fabric swatches and samples) ship by UPS Ground or LTL truck at the discretion of our Shipping department. Fabric swatches and samples ship by USPS (mail).

How will I know when my order has shipped?

Our website will automatically send you a Ship Notification e-mail with tracking information when your order ships. Also, you can login to your account anytime to check the status of your order.

When will my order be delivered?

The lead-time for every product on this website appears to the right of the "Add to cart" button on the product page. This information is provided as a good faith estimate only. Your actual ship date could be a few business days earlier or later.

After your order ships, you will receive a Ship Notification e-mail with tracking information. Allow 1 - 5 additional business days for delivery.

If at any time you want to check the status of your order, simply contact us.

NOTE: If there's a specific date by which you need delivery, please let us know BEFORE you place your order. We'll be happy to provide you with a firm delivery date we can commit to.

Do you ship to Alaska? Hawaii?

Yes. We ship to both Alaska and Hawaii.

Our default is to ship orders via UPS Ground. If you would rather we ship your order to Alaska or Hawaii via USPS (mail) to save shipping cost, please contact us.

Do you ship outside the U.S.?

Yes. However, certain conditions apply. Please contact us for details.

Do you accept RUSH orders or offer expedited shipping?

Yes. We accept RUSH orders. However, we must approve the RUSH order first. If you have a RUSH order request, please contact us. We will need to know EXACTLY which products you're interested in purchasing (product/style/size/color), how many pieces, shipping zip code, and the date you need delivery.

Yes. We can expedite shipping (e.g. ship via UPS 3 Day Select, 2nd Day Air, or Next Day Air). However, additional charges apply. Contact us for details.

Returns & Changes After Your Order Has Been Placed

What is your return policy?

Products marked "not returnable" are not returnable. Another helpful indication that a product is not returnable: non-returnable products have an item # that ends in NR. All other products are returnable if we're notified within 5 business days of delivery to the shipping address.

A 20% re-stock fee applies to all returns. Shipping cost to you is non-refundable. Shipping cost back to the factory is the responsibility of the buyer.

Please be careful when ordering. We don't want to have to charge you the 20% re-stock fee to return a product. The fee exists because profit margins are so low in the wholesale business that it's the only way to recover the costs associated with a return and to encourage accurate ordering the first time.

If you're unsure about a product, please order a fabric swatch or a single piece first. If you have any questions about our products, we encourage you to contact us BEFORE you order. We'll be happy to answer any questions you may have.

Let's work together with good communication and hopefully a return won't be necessary.

NOTE: Line item quantities for less than 6 pieces are considered samples and are non-returnable.

How do I make a change to my order?

Contact us as soon as possible.

How do I cancel my order?

Contact us as soon as possible.

Other

What is your privacy policy?

We respect your privacy. We will never share your personal information without your permission (unless required by law).

You may - at any time and for any reason - ask that you not be contacted by us in the future and expect to have that request honored promptly.

If you have any questions, please don't hesitate to contact us.

How can I be sure your website is secure?

We take security very seriously. Our website is secured by high-quality SSL (Secure Sockets Layer) software that encrypts your information (including credit card information) so it cannot be accessed by unauthorized parties.

Furthermore, we use high-quality scanning software that scans our website daily to prevent/eliminate malware and other malicious software code our website might come in contact with on the Internet.